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FAQ

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1.Does JinMing Medical have legal manufacturing qualifications?

Yes. JinMing Medical has over 20 years of experience in the orthopedic implant and surgical instrument industry.
Our operations comply with international medical device standards and are supported by a complete quality management system, including ISO 13485 certification.
Relevant certifications and compliance documents can be provided upon request.

2.How can the authenticity of your certifications be verified?

All certifications provided by JinMing Medical are issued by internationally recognized and accredited certification bodies.
Certification numbers and official verification information can be shared upon request for independent validation.
To help partners better understand our company operations and management systems, we welcome scheduled visits to JinMing Medical’s official office for company presentations, documentation review, and business discussions.
Further manufacturing audits or third-party inspections can be discussed and arranged according to the cooperation stage.

3. What product categories does JinMing Medical offer?

JinMing Medical provides a comprehensive orthopedic product portfolio covering nine major categories, including:
Trauma systems (locking plates, non-locking plates)
Spine systems
Intramedullary nail systems
Joint reconstruction (hip and knee)
Sports medicine products
External fixation systems
Surgical instruments and instrument sets
Medical power tools and related accessories
This enables customers to source multiple orthopedic product lines from a single, reliable partner.

4.How does JinMing Medical ensure product quality?

Product quality is ensured through:
Strict implementation of an ISO 13485 quality management system
Standardized manufacturing and inspection procedures
Full batch traceability and quality record management
Continuous quality monitoring throughout the production process
Our focus is on long-term clinical safety, consistency, and reliability.

5.What is your minimum order quantity (MOQ)?

Standard products: MOQ can be as low as 1 piece
OEM/ODM or customized products: MOQ is evaluated case by case, based on product complexity and production requirements

6. What is the delivery lead time?

Standard orders: Typically shipped within 7 working days, subject to stock availability
Urgent orders: Can be arranged within 3–5 working days, upon confirmation

7. What shipping methods are available?

We support multiple international shipping methods, including:
International express services (DHL, FedEx, UPS)
Air freight solutions
Shipping time depends on the destination and selected logistics method.

8. How do you ensure safe delivery of goods?

JinMing Medical cooperates with experienced international logistics partners to provide:
Secure, medical-grade packaging
End-to-end logistics coordination
Assistance with customs clearance and export documentation

9. How is freight cost calculated?

Freight charges are calculated based on actual weight or volumetric weight, depending on the selected shipping method.

10. How can I track my shipment?

We provide pre-shipment product photos, shipping documents, and an international tracking number once the goods are dispatched, allowing real-time shipment tracking.

11. What is the ordering process?

The standard ordering process includes:
1.Product selection and specification confirmation
2.Quotation and order confirmation
3.Contract signing and payment arrangement
4.Production or stock preparation
5.Final inspection, shipment, and delivery

12. What payment methods are supported?

We support the following international payment methods:
T/T (Wire Transfer)
L/C (Letter of Credit)
Other payment arrangements can be discussed based on cooperation conditions.

13. Do you provide product training?

Yes. We provide:
Product operation manuals
Surgical technique guides
Instructional videos and technical documentation
Additional technical support or training arrangements can be discussed for long-term partners.

14. What warranty do you offer?

JinMing Medical provides a one-year product warranty, along with lifetime after-sales technical support for quality-related matters.

15. How are warranty and quality issues handled?

All quality-related inquiries will receive a response within 24 hours.
Based on the specific situation, we will provide appropriate technical support, product replacement, or corrective solutions to ensure minimal disruption to our partners.

16. Do you offer distributor or territory protection?

Yes. Distributor cooperation models, including exclusive or non-exclusive territory arrangements, are discussed based on market potential, purchase volume, and long-term cooperation plans.

17. What is the OEM/ODM cooperation process?

Our OEM/ODM cooperation process typically includes:
1.Signing of a Non-Disclosure Agreement (NDA)
2.Requirement confirmation (drawings, samples, or clinical needs)
3.Design and engineering development
4.Sample production and validation
5.Mass production and long-term supply

Consult Your JIN MING MEDICAL Orthopedic Experts
We help you avoid the pitfalls to delivery the quality and value your orthopedic need, on-time and on-budget.
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